1. Your Experience Matters: Responses from Black Asian and minority residents

    Report -

    The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information.

  2. We take on a leading role in a new pilot project to reduce health inequalities nationwide with Healthwatch England

    News -

    Imagine a project that not only facilitates conversation and idea-sharing between Healthwatch branches across the country, it also plays an important part in removing barriers that may prevent engagement work with minority ethnic groups and other minority groups…

  3. Digital health: how translation services can be improved

    News -

    As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them

  4. Statement on the anniversary of the murder of George Floyd.

    News -

    We are committed to equality, inclusion, and fairness. We are opposed to all forms of racism, discrimination, and prejudice.

  5. How our Small Grants Programme helped community organisations in 2020

    News -

    In January 2020, we launched our Small Grants Programme – a first of its kind project for our organisation. We wanted to reach people in Westminster and Kensington & Chelsea who find it hardest to be heard in conversations about health and social care. We awarded the recipients of our grant £500 to complete engagement with groups from these communities.

  6. Your Experience Matters Survey – experiences of people identifying as Black Asian and minority ethnic residents - latest findings

    News -

    We have surveyed people about how they have been affected by COVID-19. We wanted to highlight the experiences of those who responded to our survey who identified as being from a minority ethnic group.

  7. What multi ethnic communities say about COVID-19 and the response to the pandemic

    News -

    Your Experience Matters
    In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak.

  8. Insights from Black Asian and ethnic minority communities: community wellbeing and primary care services

    News -

    We are pleased to share our latest report, Insights from BAME Communities in Central West London 2020, which presents the views of 73 individuals from BAME communities, who we held focus groups with, in partnership with BME Health Forum, last year.

  9. What do you think about the London Ambulance Service?

    News -

    Share your views to improve urgent and emergency care – it only takes a few minutes.

  10. Have you used a translation service in Westminster?

    News -

    Recently used a translation service in Westminster or had trouble accessing one? We want to hear from you!

  11. We are what we eat: Transforming food aid in Westminster

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid services and the residents they serve.

  12. The NHS at 75

    News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  13. Lost for Words: translation services in Westminster

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Westminster

  14. What is it like to give birth in Westminster?

    News -

    We’re collecting feedback about maternity and neonatal care across North West London

  15. Co-producing change: the mental health needs and experiences of young people in the Bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  16. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  17. Our upcoming project: homelessness and mental health needs

    Blog -

    Our new project aims to identify the mental health needs of those who experience homelessness in Westminster

  18. Our Priorities for the Year Ahead

    Blog -

    Our upcoming projects and priorities for 2024

  19. Quality and Equality in North West London Maternity Services

    Report -

    Sharing the views of 207 women across North West London

  20. Join the Patient and Carer Advisory Group about Waiting Lists

    News -

    The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group

  21. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  22. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  23. Translation support in urgent and emergency care services

    Advice and Information -

    If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?

  24. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  25. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  26. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  27. How to look after your mental health while self-isolating with COVID-19

    Advice and Information -

    The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing when self-isolating.

  28. An update on COVID-19 vaccinations for children

    News -

    The COVID-19 vaccine is safe and effective. It gives you the best protection against COVID-19. Although COVID-19 is often mild in children, it can make some children unwell.

  29. Vaccination: now offered to 12-15 year olds in schools

    News -

    The vaccine is now being offered to all 12 to 15-year-olds and the NHS will be delivering the vaccination through schools. Schools are contacted with students of this age to arrange a date to vaccinate their students.

  30. What have we learnt from our recent COVID-19 engagement work with LEGS?

    News -

    We have published a COVID-19 insight report in collaboration with LEGS. The report highlights the impact of COVID-19 on those who have had a stroke or who are living with a neurological condition.

  31. What have we learnt from recent engagement work on COVID-19?

    News -

    We have published a COVID-19 insight report in collaboration with Breathe Easy Westminster. The report highlights the impact of COVID-19 on those living with a long-term respiratory condition.

  32. Your experience matters: how have you been affected by the second wave of the COVID-19 outbreak?

    News -

    This week we have launched an updated version of our survey Coronavirus: Your Experience Matters.

  33. Improving public health messaging: what we have learnt from recent engagement work

    News -

    At the moment, awareness of public health messaging is particularly important. A key part of our role at Healthwatch Central West London is raising awareness of Government and NHS public health messaging and working to ensure these messages are available to everybody.

  34. How the pandemic is changing the training we offer

    News -

    The way we carry out our work has changed substantially over the past eight months. We are not in the office anymore and have not been since March.

  35. Learning lessons from the lock down: how we use technology

    News -

    As we adapt to living with COVID-19 long-term, technology has become increasingly central to how many of us communicate. With opportunities for face-to-face interaction limited, technology like video calling software has provided somewhat of an alternative. From doctors’ appointments to family catch-ups, how we communicate, receive information, and interact with others has changed considerably.

  36. The latest update documents from our COVID-19 engagement

    News -

    We have been asking you to tell us how COVID-19 has affected you and your loved ones.
    We all know by now that there is much more to the impact of this pandemic than catching COVID-19 (Coronavirus).

  37. PPGs are responding to Coronavirus outbreak

    News -

    During the Coronavirus outbreak, many PPGs suspended their activities allowing practice staff to focus on health emergency. However, most proactive PPGs continued working and were creative in their approach.

  38. How do you feel about visiting GP surgeries, as lockdown eases?

    News -

    The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.

  39. Most vulnerable to be offered Covid-19 booster jab this spring

    News -

    A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19. In England, these vaccinations will begin in April.

  40. NHS launches seasonal COVID-19 vaccination programme this month

    News -

    The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024