Why we make a difference

Healthwatch Westminster is your local health and social care champion. We listen to what you tell us about your experience, what needs to be improved and what you want for the future. 

We're independent, so people trust us to say what they think. People tell us about both National Health Service (NHS) and social care services, giving us a unique understanding of what's happening. 

Tell us your experience

Reaching out to our local community

We strive to make sure we hear from as wide a range of our diverse community as possible. We want to tell the people who make decisions and change things about the experiences everyone has with health and care services. 

We understand that factors such as culture, location, wealth, education, environment and discrimination can lead to worse health outcomes, and we support the strong consensus that this must change. At Healthwatch, we stand ready to help by doing more to amplify the voices of communities that go unheard and reduce the barriers they face. 

Female volunteer standing in front of a Healthwatch banner which says "Talk to us, we are listening"

We have made health and care better by listening to residents, patients, and carers

Some of the areas we have had a positive impact include: 

  • Influencing change in health and care
  • Being a trusted resource during a difficult time for those online and offline
  • Continuing to assess the standard of care being received in sheltered housing and care homes
  • Improving local knowledge about the vaccine
  • Reducing inequalities in health & care
  • Understanding the needs of young people aged 11-25
  • Shared learning and national Influence
  • Improving access to GPs

 Find out more

Accessing Healthcare Digitally - Insights from communities

Digital tools can work well, but they must not work well at the expense of people who are unable to, or who do not want to, use them.

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The impact we made during the pandemic

Since COVID-19 has struck, it's more important than ever to support and listen. 

Nationally, thanks to our network of Healthwatch we have been able to help the response to COVID-19 with rapid feedback from people who have had first-hand experience of services. We're making sure that everyone can use health services, including those that don't have the internet.

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