1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  3. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  4. Half Penny Steps Walk in Service

    Report -

    Half Penny Steps is a GP practice. The Practice is split into two distinct services one for GP/primary care medical services, and the other for the GP walk-in service, which operates
    7 days a week.

  5. Soho Square General Practice Enter & View Visit

    Report -

    This report presents the findings of the Dignity Champions’ ‘Enter and View’ visit to Soho Square General Practice in Soho.

  6. The connection between young people and local GP practices: Young Healthwatch volunteers investigate…

    News -

    Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever.

  7. Have your say about contacting your GP practice online

    News -

    Online GP consultations have become more common since the COVID-19 pandemic, when many GP practices were physically closed to patients. Some online systems have now been expanded, with patients able to see their GP online for anything from a routine consultation to non-urgent medical advice, or support with a long-term condition.

  8. Helping Garway patients to understand what’s happening to their data

    News -

    We were delighted to work with the Garway Medical Practice Patient Participation Group (PPG) earlier this month to help Garaway patients to understand the issues surrounding General Practice Data for Planning and Research (GPDPR).

  9. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Westminster need to know

  10. Our Enter & View Policy

    Report -

    Our Enter & View Policy

  11. Have your say: Pharmacy First

    Advice and Information -

    Are you or your community affected by the new Pharmacy First scheme? How has it impacted your access to care? Do you have any feedback or concerns about the scheme? We want to hear from you!

  12. Improving access to GP services across North West London

    News -

    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  13. Our Signposting & Advice Service

    Advice and Information -

    If you need help and support accessing local services, or need assistance making a complaint, you can reach out to us

  14. Enter & View Report: Elgin Clinic

    Report -

    We engaged with patients and staff at Elgin Clinic to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  15. Enter & View Report: Doctor Hickey Surgery

    Report -

    We engaged with patients and staff at Doctor Hickey Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  16. Enter & View Report: Grand Union Health Centre

    Report -

    We engaged with patients and staff at Grand Union Health Centre to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  17. Top tips to get the most out of your GP appointment

    Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment.

  18. Your Experience Matters: Responses from Black Asian and minority residents

    Report -

    The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information.

  19. We take on a leading role in a new pilot project to reduce health inequalities nationwide with Healthwatch England

    News -

    Imagine a project that not only facilitates conversation and idea-sharing between Healthwatch branches across the country, it also plays an important part in removing barriers that may prevent engagement work with minority ethnic groups and other minority groups…

  20. Digital health: how translation services can be improved

    News -

    As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them

  21. Statement on the anniversary of the murder of George Floyd.

    News -

    We are committed to equality, inclusion, and fairness. We are opposed to all forms of racism, discrimination, and prejudice.

  22. How our Small Grants Programme helped community organisations in 2020

    News -

    In January 2020, we launched our Small Grants Programme – a first of its kind project for our organisation. We wanted to reach people in Westminster and Kensington & Chelsea who find it hardest to be heard in conversations about health and social care. We awarded the recipients of our grant £500 to complete engagement with groups from these communities.

  23. Your Experience Matters Survey – experiences of people identifying as Black Asian and minority ethnic residents - latest findings

    News -

    We have surveyed people about how they have been affected by COVID-19. We wanted to highlight the experiences of those who responded to our survey who identified as being from a minority ethnic group.

  24. What multi ethnic communities say about COVID-19 and the response to the pandemic

    News -

    Your Experience Matters
    In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak.

  25. Insights from Black Asian and ethnic minority communities: community wellbeing and primary care services

    News -

    We are pleased to share our latest report, Insights from BAME Communities in Central West London 2020, which presents the views of 73 individuals from BAME communities, who we held focus groups with, in partnership with BME Health Forum, last year.

  26. What do you think about the London Ambulance Service?

    News -

    Share your views to improve urgent and emergency care – it only takes a few minutes.

  27. Have you used a translation service in Westminster?

    News -

    Recently used a translation service in Westminster or had trouble accessing one? We want to hear from you!

  28. We are what we eat: Transforming food aid in Westminster

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid services and the residents they serve.

  29. The NHS at 75

    News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  30. Lost for Words: translation services in Westminster

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Westminster

  31. What is it like to give birth in Westminster?

    News -

    We’re collecting feedback about maternity and neonatal care across North West London

  32. Co-producing change: the mental health needs and experiences of young people in the Bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  33. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  34. Our upcoming project: homelessness and mental health needs

    Blog -

    Our new project aims to identify the mental health needs of those who experience homelessness in Westminster

  35. Our Priorities for the Year Ahead

    Blog -

    Our upcoming projects and priorities for 2024

  36. Quality and Equality in North West London Maternity Services

    Report -

    Sharing the views of 207 women across North West London

  37. Join the Patient and Carer Advisory Group about Waiting Lists

    News -

    The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group

  38. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  39. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  40. Translation support in urgent and emergency care services

    Advice and Information -

    If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?

  41. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.