1. Join us as a Community Listener Volunteer

    News -

    Help to improve local health and social care services and record what people say about the services they use.

  2. Complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
    We aim to provide the best possible service, but we do not always get it right.

  3. How can Healthwatch Westminster make a difference? Our priorities for 2022-23

    News -

    We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you.

  4. What do you think about the London Ambulance Service?

    News -

    Share your views to improve urgent and emergency care – it only takes a few minutes.

  5. How to access NHS services during the Festive Period

    Advice and Information -

    Some usual NHS services will be closed or running reduced hours

  6. Help improve local care as part of the Healthwatch Westminster Advisory Group

    News -

    Could you share your expertise and experience to help ensure Healthwatch Westminster is effective, inclusive, and transparent in its priority setting?

  7. Most vulnerable to be offered Covid-19 booster jab this spring

    News -

    A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19. In England, these vaccinations will begin in April.

  8. Six-week postnatal check for new mums - FAQs

    Advice and Information -

    Here's everything you need to know about the six-week postnatal check for new mothers and birthing parents

  9. Have you had trouble attending a podiatry appointment in Westminster?

    News -

    Have you used podiatry services recently in Westminster? Did you have trouble attending the appointment? Share your experience to help improve access - it only takes a few minutes

  10. Have you used a translation service in Westminster?

    News -

    Recently used a translation service in Westminster or had trouble accessing one? We want to hear from you!

  11. How to access NHS services this Easter bank holiday

    Advice and Information -

    Some GP surgeries and pharmacies will be closed over the long weekend - here's where you can find support for your health needs

  12. Overview of recent visits to the St Charles Mental Health Unit

    Report -

    This report gives an overview of our series of visits to the St Charles Mental Health Unit.

  13. Enter & View Report: Amazon Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

  14. Enter & View Report: Danube Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

  15. Enter & View Report: Ganges Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.

  16. Enter & View Report: Thames Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.

  17. Our findings on quality of care at St Charles Mental Health Unit

    News -

    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  18. Join the Healthwatch Westminster Advisory Group!

    News -

    Healthwatch Westminster is recruiting new members for its Advisory Group.

  19. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Westminster need to know

  20. We are what we eat: Transforming food aid in Westminster

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid services and the residents they serve.

  21. The NHS at 75

    News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  22. Lost for Words: translation services in Westminster

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Westminster

  23. Annual Report 2022/23

    Report -

    Our annual report for 2022/2023 is now out!

  24. Best Foot forward: Community perspectives of podiatry services in Westminster

    Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  25. Accessing health services over the August bank holiday

    News -

    Find out what's open when, and what to do if you have a medical emergency.

  26. Community perspectives on the impact of the closure of acute mental health services at the Gordon Hospital

    Report -

    Public views on the closure of acute mental health in-patient services at the Gordon Hospital

  27. CNWL Acute Mental Health Consultation Events

    News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Westminster, asking local people’s views about proposed changes to local acute mental health services.

  28. What is it like to give birth in Westminster?

    News -

    We’re collecting feedback about maternity and neonatal care across North West London

  29. ‘Don’t presume we are fine just because we look OK’: The mental health needs and experiences of young people (aged 18-25) in Westminster, Kensington & Chelsea

    Report -

    The mental health needs and experiences of young people (aged 18-25) in Westminster, Kensington & Chelsea

  30. Our Enter & View Policy

    Report -

    Our Enter & View Policy

  31. Co-producing change: the mental health needs and experiences of young people in the Bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  32. We are looking for Advisory Board Members!

    News -

    Volunteering opportunities as Advisory Board members are now open at Healthwatch Westminster!

  33. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  34. Our upcoming project: homelessness and mental health needs

    Blog -

    Our new project aims to identify the mental health needs of those who experience homelessness in Westminster

  35. Our Priorities for the Year Ahead

    Blog -

    Our upcoming projects and priorities for 2024

  36. Have your say: Pharmacy First

    Advice and Information -

    Are you or your community affected by the new Pharmacy First scheme? How has it impacted your access to care? Do you have any feedback or concerns about the scheme? We want to hear from you!

  37. Our comment on North West London’s acute mental health consultation and scrutiny process

    Response -

    Responding to changes in our local community

  38. Recent change to online support for adults experiencing mental health difficulties

    News -

    Closure of Qwell mental health service on the 31st March, 2024

  39. Quality and Equality in North West London Maternity Services

    Report -

    Sharing the views of 207 women across North West London

  40. The English Gambling Education Hub

    Advice and Information -

    Did you know, in 2022, the Gambling Commission estimated that around 30,000 (0.9%) of all young people aged 11-16 years were identified as gambling in a harmful way, with a further 2.4% to be at risk of developing harms in the future?

  41. Improving access to GP services across North West London

    News -

    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  42. Our Signposting & Advice Service

    Advice and Information -

    If you need help and support accessing local services, or need assistance making a complaint, you can reach out to us

  43. Westminster Council takes aim against low MMR vaccination rates

    Advice and Information -

    Pop-up hubs - including local libraries and community spaces situated around Westminster – will be transformed into vaccination spots so that residents of all ages can get vaccinated against Measles, Mumps, and Rubella (MMR)

  44. Join the Patient and Carer Advisory Group about Waiting Lists

    News -

    The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group

  45. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  46. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  47. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process