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Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing when self-isolating. -
Report -
Half Penny Steps is a GP practice. The Practice is split into two distinct services one for GP/primary care medical services, and the other for the GP walk-in service, which operates
7 days a week. -
Report -
This report presents the findings of the Dignity Champions’ ‘Enter and View’ visit to Soho Square General Practice in Soho. -
Report -
People told us that there was little support to help them stay well and manage their long-term health conditions. Others reported that
they were unsure of how to access additional support for people living with long- term health conditions. -
Report -
Ths report tells you about some of the work that we carried out in 2016 – 2018. It details what people told us about local health and care services and how we used this to talk to commissioners and providers of services to bring about improvements. -
Report -
The Dignity Champions observed the medical team providing the service in a kind and compassionate manner and the patients praised their professionalism, they also identified a few areas where the service could improve -
News -
Over the last nine years, Healthwatch Central West London (CWL) has delivered the Healthwatch function across Westminster and Kensington & Chelsea. As with most publicly funded contracts, these are put out to tender by the Local Authority on a regular basis, and potential providers are invited to apply. -
News -
The COVID-19 vaccine is safe and effective. It gives you the best protection against COVID-19. Although COVID-19 is often mild in children, it can make some children unwell. -
News -
The Voice Exchange was a project we ran throughout 2021. Commissioned by Central and North West London NHS Foundation Trust, the project focused on speaking with people in Westminster and Kensington & Chelsea, to explore how mental health services in the bi-borough could look in the future. -
News -
Following an email exchange with the group lead, our Youth Engagement Manager, attended Westminster Council’s ‘Tuesday Group’ in March to run an engagement workshop that would start discussions with young care leavers. -
News -
Today marks the five year anniversary of the Grenfell Tower fire. This is an important day for our community and many local groups have organised events of commemoration and remembrance. -
News -
We have been carrying out engagement with care home residents, their family and friends, and staff across Westminster to find out how well dental care services are working for residents. Our engagement found mixed results. -
News -
NHS England use a technical document called The Pharmaceutical Needs Assessment to make decisions about applications to open new pharmacies or to change their locations within Kensington and Chelsea. A public survey has recently been launched to find out what local residents in Kensington & Chelsea think of local pharmacy services. -
News -
Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever. -
News -
If you are a patient or carer in any of the wards across Westminster or Kensington & Chelsea and are registered to a local GP, then the good news is you can join your GP practice Patient Participation Group (PPG). -
Advice and Information -
The UK Health Security (UKHSA) is investigating a number of cases of Monkeypox in England. UKHSA is rapidly investigating the source of these infections because the evidence suggests that there may be transmission of the Monkeypox virus in the community, spread by close contact. -
Advice and Information -
If you have an hour to spare or you’re looking for a longer-term role as a volunteer, we offer a wide range of ways to get involved, from representing us at events, circulating surveys, or assessing the delivery of local health and care services. -
Advice and Information -
Volunteering roles are available for young people aged 18-25! -
News -
Help to improve local health and social care services and record what people say about the services they use.
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Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right. -
News -
We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you. -
News -
Share your views to improve urgent and emergency care – it only takes a few minutes. -
Advice and Information -
Some usual NHS services will be closed or running reduced hours -
News -
Could you share your expertise and experience to help ensure Healthwatch Westminster is effective, inclusive, and transparent in its priority setting? -
News -
A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19. In England, these vaccinations will begin in April. -
Advice and Information -
Here's everything you need to know about the six-week postnatal check for new mothers and birthing parents -
News -
Have you used podiatry services recently in Westminster? Did you have trouble attending the appointment? Share your experience to help improve access - it only takes a few minutes
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News -
Recently used a translation service in Westminster or had trouble accessing one? We want to hear from you! -
Report -
This report gives an overview of our series of visits to the St Charles Mental Health Unit.
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Report -
This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.
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Report -
This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.
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Report -
This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.
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Report -
This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.
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News -
The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published. -
News -
Healthwatch Westminster is recruiting new members for its Advisory Group. -
News -
From 1 July, the NHS complaints procedure is changing - here’s what residents of Westminster need to know -
Report -
Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid services and the residents they serve. -
News -
On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care -
Report -
Evaluating language support and interpretation services within Primary Care Settings in Westminster -
Report -
Our annual report for 2022/2023 is now out! -
Report -
This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services. -
News -
Find out what's open when, and what to do if you have a medical emergency.