1. The latest update documents from our COVID-19 engagement

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    We have been asking you to tell us how COVID-19 has affected you and your loved ones.
    We all know by now that there is much more to the impact of this pandemic than catching COVID-19 (Coronavirus).

  2. We’re on a mission to reach residents who are not online

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    The most important part of our work is listening to local experiences of health and social care. It influences the information we publish, the resources we produce, and the recommendations that we share with local NHS providers. We want to reach more people who do not have digital access: this means email, social media, and even this website you’re looking at right now.

  3. PPGs are responding to Coronavirus outbreak

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    During the Coronavirus outbreak, many PPGs suspended their activities allowing practice staff to focus on health emergency. However, most proactive PPGs continued working and were creative in their approach.

  4. How do you feel about visiting GP surgeries, as lockdown eases?

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    The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.

  5. Q&A Discussion: your experiences and recommendations for mental health services

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    We want to speak to local users of NHS mental health services in Central North West London about how local care can address their protected characteristics.

  6. Young people’s experiences of mental health before and during the COVID-19 outbreak

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    The latest results from Young Healthwatch’s ongoing survey with young people in London is here: YHW Mental Health Survey Final.
    When we first began reaching out to young people in 2019 (between the ages of 14 and 25) who were living, working or studying in Westminster, we wanted them to tell us about the health and social care issues that mattered the most to them.

  7. Creative resilience workshops for young Londoners

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    Join a series of online workshops facilitated by The Fandangoe Kid, a Hackney-based print artist, to explore challenges and issues facing young people.

  8. Call NHS 111 before turning up to your local A&E

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    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  9. Our 2020 Annual Report has landed

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    Our Annual Report is here!

  10. What multi ethnic communities say about COVID-19 and the response to the pandemic

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    Your Experience Matters
    In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak.

  11. Insights from Black Asian and ethnic minority communities: community wellbeing and primary care services

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    We are pleased to share our latest report, Insights from BAME Communities in Central West London 2020, which presents the views of 73 individuals from BAME communities, who we held focus groups with, in partnership with BME Health Forum, last year.

  12. Small Grants awarded to five organisations

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    In January, we launched our first ever small grants project.

  13. Join us as a Community Listener Volunteer

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    Help to improve local health and social care services and record what people say about the services they use.

  14. How can Healthwatch Westminster make a difference? Our priorities for 2022-23

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    We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you.

  15. What do you think about the London Ambulance Service?

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    Share your views to improve urgent and emergency care – it only takes a few minutes.

  16. Help improve local care as part of the Healthwatch Westminster Advisory Group

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    Could you share your expertise and experience to help ensure Healthwatch Westminster is effective, inclusive, and transparent in its priority setting?

  17. Most vulnerable to be offered Covid-19 booster jab this spring

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    A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19. In England, these vaccinations will begin in April.

  18. Have you had trouble attending a podiatry appointment in Westminster?

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    Have you used podiatry services recently in Westminster? Did you have trouble attending the appointment? Share your experience to help improve access - it only takes a few minutes

  19. Have you used a translation service in Westminster?

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    Recently used a translation service in Westminster or had trouble accessing one? We want to hear from you!

  20. Our findings on quality of care at St Charles Mental Health Unit

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    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  21. Join the Healthwatch Westminster Advisory Group!

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    Healthwatch Westminster is recruiting new members for its Advisory Group.

  22. Changes to NHS NWL complaints policy

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    From 1 July, the NHS complaints procedure is changing - here’s what residents of Westminster need to know

  23. The NHS at 75

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    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  24. Accessing health services over the August bank holiday

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    Find out what's open when, and what to do if you have a medical emergency.

  25. CNWL Acute Mental Health Consultation Events

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    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Westminster, asking local people’s views about proposed changes to local acute mental health services.

  26. What is it like to give birth in Westminster?

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    We’re collecting feedback about maternity and neonatal care across North West London

  27. We are looking for Advisory Board Members!

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    Volunteering opportunities as Advisory Board members are now open at Healthwatch Westminster!

  28. Recent change to online support for adults experiencing mental health difficulties

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    Closure of Qwell mental health service on the 31st March, 2024

  29. Improving access to GP services across North West London

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    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  30. Join the Patient and Carer Advisory Group about Waiting Lists

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    The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group

  31. NHS launches seasonal COVID-19 vaccination programme this month

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    The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024

  32. Industrial Action: NHS senior doctors and the government reach a pay deal

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    Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response.

  33. Cost-of-living crisis impacts people’s access to health and care

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    Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs

  34. Maternal Mental Health Awareness Week 2024

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    This year, Maternal Mental Health Awareness Week is taking place between Monday 29 April to Sunday 5 May 2024, with World Maternal Mental Health Day 2024 on Wednesday 1 May