1. How we adapted to the pandemic: reflections from two members of our team

    News -

    It has now been over a year since the first nationwide lockdown in the UK. While the UK was facing its biggest public health emergency in a generation, established working practices and patient engagement approaches had to be altered and new ideas had to be put in place.

  2. Have you used mental health services recently? We want to hear from you…

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    On Saturday 10 July, the Voice Exchange project will be hosting their next virtual drop-in session. This is an open discussion where you can share your thoughts and suggestions about local mental health services in Westminster and Kensington & Chelsea.

  3. Catch up on our work: Annual Report 2020-21

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    The theme of this year’s report is ‘Then and Now’.  It’s been designed to highlight how our work in 2020-21 has helped local patients, residents, and carers engage with changes to health and social care provision during the pandemic.

  4. Our statement in response to the NHS consultation on the future of the Integrated Care Systems

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    Healthwatch Central West London has today published a response to NHS England’s consultation on the future of Integrated Care Systems

  5. Thank you to everyone who attended our virtual Annual Meeting

    News -

    Last week we were excited to host our first virtual Annual Meeting.
    We brought together over 80 Healthwatch Central West London members, stakeholders, volunteers, staff, trustees, external colleagues and local people to present our annual report and showcase our work during the COVID-19 pandemic. Even though we could not meet in person, we had a fantastic turnout, and it was great to see so many familiar faces.

  6. Disability Confident Employer

    News -

    We are pleased to announce that we are an accredited Disability Confident Employer.

  7. We’re on a mission to reach residents who are not online

    News -

    The most important part of our work is listening to local experiences of health and social care. It influences the information we publish, the resources we produce, and the recommendations that we share with local NHS providers. We want to reach more people who do not have digital access: this means email, social media, and even this website you’re looking at right now.

  8. Our 2020 Annual Report has landed

    News -

    Our Annual Report is here!

  9. Small Grants awarded to five organisations

    News -

    In January, we launched our first ever small grants project.

  10. Why get involved?

    Advice and Information -

    If you have an hour to spare or you’re looking for a longer-term role as a volunteer, we offer a wide range of ways to get involved, from representing us at events, circulating surveys, or assessing the delivery of local health and care services.

  11. Join our Young Healthwatch Volunteers!

    Advice and Information -

    Volunteering roles are available for young people aged 18-25!

  12. Join us as a Community Listener Volunteer

    News -

    Help to improve local health and social care services and record what people say about the services they use.

  13. Complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
    We aim to provide the best possible service, but we do not always get it right.

  14. Have you had trouble attending a podiatry appointment in Westminster?

    News -

    Have you used podiatry services recently in Westminster? Did you have trouble attending the appointment? Share your experience to help improve access - it only takes a few minutes

  15. Annual Report 2022/23

    Report -

    Our annual report for 2022/2023 is now out!

  16. Have your say: Pharmacy First

    Advice and Information -

    Are you or your community affected by the new Pharmacy First scheme? How has it impacted your access to care? Do you have any feedback or concerns about the scheme? We want to hear from you!

  17. Cost-of-living crisis impacts people’s access to health and care

    News -

    Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs