1. International Influence: strengthening local health and care for young people

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    Our work is focused on giving local people a voice in health and care; however, we also like to share when our work gets mentioned internationally…

  2. Exploring the exclusivity of digital healthcare

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    The NHS is currently following a digital first strategy. From GP appointments to physiotherapy, many services are being moved online. Accessing services online is often called ‘digital health’.

  3. Call NHS 111 before turning up to your local A&E

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    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  4. Changes to NHS NWL complaints policy

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    From 1 July, the NHS complaints procedure is changing - here’s what residents of Westminster need to know

  5. CNWL Acute Mental Health Consultation Events

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    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Westminster, asking local people’s views about proposed changes to local acute mental health services.

  6. What is it like to give birth in Westminster?

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    We’re collecting feedback about maternity and neonatal care across North West London

  7. Improving access to GP services across North West London

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    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  8. Join the Patient and Carer Advisory Group about Waiting Lists

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    The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group

  9. NHS launches seasonal COVID-19 vaccination programme this month

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    The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024

  10. Industrial Action: NHS senior doctors and the government reach a pay deal

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    Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response.

  11. Cost-of-living crisis impacts people’s access to health and care

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    Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs

  12. Maternal Mental Health Awareness Week 2024

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    This year, Maternal Mental Health Awareness Week is taking place between Monday 29 April to Sunday 5 May 2024, with World Maternal Mental Health Day 2024 on Wednesday 1 May

  13. Deaf Awareness Week 2024

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    This year, Deaf Awareness Week will take place from the 6th to the 12th of May, with the theme of Celebrating Love and Trust. The aim of the week is to shed light on the challenges that the deaf community face and educate others on how they can support them.

  14. GP Access in North West London: Health Inequalities Lecture

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    We recently hosted a discussion, in partnership with the Advocacy Project, to understand how patients would like to access their GP and allow them to share their experiences.

  15. Mental Health Awareness Week 2024

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    Today marks the launch of Mental Health Awareness Week which is taking place from 13 to 19 May, with the theme of “Movement: Moving more for our mental health”.

  16. June Healthier Futures lecture – Survivor Stories: In conversation with Michael Rosen

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    Every month, we come together with our host organisation The Advocacy Project and Brent Councillor Ketan Sheth to host a topical discussion about building better health equalities. Previous topics have included children and young people's mental health, food inequality and hidden addictions.

  17. Consultation on the future of acute mental health services for adult residents of the City of Westminster and the Royal Borough of Kensington and Chelsea

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    A public consultation evaluation report on the proposed changes to acute mental health services for residents in Westminster and Kensington and Chelsea has recently been published. We have summarised the main findings below.

  18. Responding to the NHS Constitution Consultation

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    The Government has launched a consultation on the NHS Constitution, which sets out your rights as an NHS patient. Read why it's important to have your say.

  19. We take on a leading role in a new pilot project to reduce health inequalities nationwide with Healthwatch England

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    Imagine a project that not only facilitates conversation and idea-sharing between Healthwatch branches across the country, it also plays an important part in removing barriers that may prevent engagement work with minority ethnic groups and other minority groups…

  20. Digital health: how translation services can be improved

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    As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them

  21. Statement on the anniversary of the murder of George Floyd.

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    We are committed to equality, inclusion, and fairness. We are opposed to all forms of racism, discrimination, and prejudice.

  22. How our Small Grants Programme helped community organisations in 2020

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    In January 2020, we launched our Small Grants Programme – a first of its kind project for our organisation. We wanted to reach people in Westminster and Kensington & Chelsea who find it hardest to be heard in conversations about health and social care. We awarded the recipients of our grant £500 to complete engagement with groups from these communities.

  23. Your Experience Matters Survey – experiences of people identifying as Black Asian and minority ethnic residents - latest findings

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    We have surveyed people about how they have been affected by COVID-19. We wanted to highlight the experiences of those who responded to our survey who identified as being from a minority ethnic group.

  24. What multi ethnic communities say about COVID-19 and the response to the pandemic

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    Your Experience Matters
    In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak.

  25. Insights from Black Asian and ethnic minority communities: community wellbeing and primary care services

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    We are pleased to share our latest report, Insights from BAME Communities in Central West London 2020, which presents the views of 73 individuals from BAME communities, who we held focus groups with, in partnership with BME Health Forum, last year.

  26. What do you think about the London Ambulance Service?

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    Share your views to improve urgent and emergency care – it only takes a few minutes.

  27. Have you used a translation service in Westminster?

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    Recently used a translation service in Westminster or had trouble accessing one? We want to hear from you!

  28. The NHS at 75

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    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care