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We are committed to making sure all our information is clear and accessible for everyone. -
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These terms and conditions tell you how the Healthwatch website is managed and how you are protected when you are using our site. If you do not agree with these terms, you should leave the site immediately. -
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Alongside this year’s Annual report, we have created an A5 booklet that shares the impact of our work, with a focus on tackling health inequalities and improving local services. -
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There are lots of ways you can get involved as a volunteer. Take a look at our current opportunities and how you can get in touch with us. -
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You have the power to help make change happen. -
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Meet our trained enter and view representatives. -
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Over the past two years, collaborating with local groups has become an essential part of our work through our Small Grants Programme. It enables us to connect with people from a range of minority ethnic backgrounds and minority groups. -
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We have published a new report, ‘Accessing Healthcare Digitally’. The report sets out the findings from our recent community engagement on the accessibility of digital healthcare tools. It also contains a comprehensive set of recommendations for service providers, designed to ensure that digital healthcare tools become as accessible and user-friendly as possible. -
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On Tuesday 7th December, we held our 2021 Annual Meeting.
We brought together over 60 members, volunteers, staff, local colleagues, community partners, and members of the public to showcase our work and plan our priorities for the coming year. -
How we’re collaborating with Imperial College London to raise awareness of local health inequalities
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Last month we were delighted to continue our relationship with Imperial College London by hosting four third-year medical students for a workshop on health inequalities and the work of local Healthwatch. -
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To find out how well the ‘digital first’ strategy is working for all people, we engaged with a range of organisations and groups from across the borough. This report builds on previous work we carried out on digital healthcare in 2020. -
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From collaborating with local schools to auditing GP websites, discover how Young Healthwatch is exploring and representing the needs of young people in Kensington & Chelsea. -
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Our new project aims to identify the mental health needs of those who experience homelessness in Westminster -
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Our upcoming projects and priorities for 2024
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Are you or your community affected by the new Pharmacy First scheme? How has it impacted your access to care? Do you have any feedback or concerns about the scheme? We want to hear from you! -
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Responding to changes in our local community -
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Closure of Qwell mental health service on the 31st March, 2024 -
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Sharing the views of 207 women across North West London -
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Did you know, in 2022, the Gambling Commission estimated that around 30,000 (0.9%) of all young people aged 11-16 years were identified as gambling in a harmful way, with a further 2.4% to be at risk of developing harms in the future? -
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Some GP surgeries and pharmacies will be closed over the long weekend - here's where you can find support for your health needs -
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We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London -
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If you need help and support accessing local services, or need assistance making a complaint, you can reach out to us -
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Pop-up hubs - including local libraries and community spaces situated around Westminster – will be transformed into vaccination spots so that residents of all ages can get vaccinated against Measles, Mumps, and Rubella (MMR) -
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The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group -
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The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024 -
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We engaged with patients and staff at Elgin Clinic to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
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We engaged with patients and staff at Doctor Hickey Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
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We engaged with patients and staff at Grand Union Health Centre to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
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Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response. -
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If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?
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If you, your child, your parent or someone you care for are experiencing a mental health crisis or emergency you can now contact your local crisis service by calling NHS 111 and selecting the mental health option -
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Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs