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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans, and our people.
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People told us that there was little support to help them stay well and manage their long-term health conditions. Others reported that
they were unsure of how to access additional support for people living with long- term health conditions. -
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Find out how we can help you access the support you need to live well. -
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This report presents the findings of the Dignity Champions’ ‘Enter and View’ visit to Soho Square General Practice in Soho. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Ths report tells you about some of the work that we carried out in 2016 – 2018. It details what people told us about local health and care services and how we used this to talk to commissioners and providers of services to bring about improvements. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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The Dignity Champions observed the medical team providing the service in a kind and compassionate manner and the patients praised their professionalism, they also identified a few areas where the service could improve -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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Half Penny Steps is a GP practice. The Practice is split into two distinct services one for GP/primary care medical services, and the other for the GP walk-in service, which operates
7 days a week. -
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Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
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Our new project aims to identify the mental health needs of those who experience homelessness in Westminster -
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Our upcoming projects and priorities for 2024
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Are you or your community affected by the new Pharmacy First scheme? How has it impacted your access to care? Do you have any feedback or concerns about the scheme? We want to hear from you! -
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Responding to changes in our local community -
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Closure of Qwell mental health service on the 31st March, 2024 -
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Sharing the views of 207 women across North West London -
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Did you know, in 2022, the Gambling Commission estimated that around 30,000 (0.9%) of all young people aged 11-16 years were identified as gambling in a harmful way, with a further 2.4% to be at risk of developing harms in the future? -
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Some GP surgeries and pharmacies will be closed over the long weekend - here's where you can find support for your health needs -
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We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London -
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If you need help and support accessing local services, or need assistance making a complaint, you can reach out to us -
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Pop-up hubs - including local libraries and community spaces situated around Westminster – will be transformed into vaccination spots so that residents of all ages can get vaccinated against Measles, Mumps, and Rubella (MMR) -
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The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group -
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The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024 -
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We engaged with patients and staff at Elgin Clinic to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
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We engaged with patients and staff at Doctor Hickey Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
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We engaged with patients and staff at Grand Union Health Centre to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
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Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response. -
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If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?
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If you, your child, your parent or someone you care for are experiencing a mental health crisis or emergency you can now contact your local crisis service by calling NHS 111 and selecting the mental health option -
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Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs -
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This year, Maternal Mental Health Awareness Week is taking place between Monday 29 April to Sunday 5 May 2024, with World Maternal Mental Health Day 2024 on Wednesday 1 May -
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This year, Deaf Awareness Week will take place from the 6th to the 12th of May, with the theme of Celebrating Love and Trust. The aim of the week is to shed light on the challenges that the deaf community face and educate others on how they can support them. -
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We recently hosted a discussion, in partnership with the Advocacy Project, to understand how patients would like to access their GP and allow them to share their experiences. -
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Today marks the launch of Mental Health Awareness Week which is taking place from 13 to 19 May, with the theme of “Movement: Moving more for our mental health”. -
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Take a look at our advice article on the organisations and groups that can support you if you’re grieving. -
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Every month, we come together with our host organisation The Advocacy Project and Brent Councillor Ketan Sheth to host a topical discussion about building better health equalities. Previous topics have included children and young people's mental health, food inequality and hidden addictions.