News and reports

Over 100,000 North West London residents shared their views about GP access in a public survey developed by NHS North West London, local GPs and patient representatives. Learn more about the key findings.

A second opinion is when you request the expertise of another healthcare professional after you’ve been given a diagnosis or treatment plan. What are the new rules about second opinions, and how can you request one?

One You Westminster is a free local lifestyle service that supports residents in Westminster in making positive changes to improve their health and wellbeing.

Student Volunteering Week is a week-long celebration that is taking place from 10 to 16 February 2025. Find out about the volunteering opportunities available at Healthwatch.

Time to Talk Day takes place on 6 February this year. This is a day for us to connect with our friends, loved ones and communities in conversation about our mental health.

How are you using your local pharmacy? Take 10 minutes to complete this survey and share your thoughts. Your feedback can help shape the future of pharmaceutical services in your area.

Healthwatch England’s latest research reveals that several barriers prevent people from making a complaint about their healthcare, despite it being a right in the NHS Constitution.

Do you have experience with accessing palliative care for yourself or a loved one? If so, we’d love to hear from you!

People in North West London can now walk in to CNWL’s Mental Health Crisis Assessment Service (MHCAS) at St Charles Hospital in Kensington and Chelsea. Find out more below.

In partnership with Healthwatch Kensington and Chelsea, we undertook a project to understand the impacts of the rising cost of living on residents’ wellbeing and access to services in the bi-borough. Our report presents an overview of the findings we obtained in the borough of Westminster.

Healthwatch Westminster undertook a project to understand the impacts of the rising cost of living on residents’ wellbeing and access to services in the bi-borough. Our report presents an overview of the findings we obtained in the community.

Pop up hubs around the borough of Westminster are open to residents of all ages, providing people an opportunity to get vaccinated against Measles Mumps and Rubella (MMR).