News and reports

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right.

Help to improve local health and social care services and record what people say about the services they use.

If you have an hour to spare or you’re looking for a longer-term role as a volunteer, we offer a wide range of ways to get involved, from representing us at events, circulating surveys, or assessing the delivery of local health and care services.

The UK Health Security (UKHSA) is investigating a number of cases of Monkeypox in England. UKHSA is rapidly investigating the source of these infections because the evidence suggests that there may be transmission of the Monkeypox virus in the community, spread by close contact.

Today marks the five year anniversary of the Grenfell Tower fire. This is an important day for our community and many local groups have organised events of commemoration and remembrance.

The Voice Exchange was a project we ran throughout 2021. Commissioned by Central and North West London NHS Foundation Trust, the project focused on speaking with people in Westminster and Kensington & Chelsea, to explore how mental health services in the bi-borough could look in the future.

We have been carrying out engagement with care home residents, their family and friends, and staff across Westminster to find out how well dental care services are working for residents. Our engagement found mixed results.

Following an email exchange with the group lead, our Youth Engagement Manager, attended Westminster Council’s ‘Tuesday Group’ in March to run an engagement workshop that would start discussions with young care leavers.

The COVID-19 vaccine is safe and effective. It gives you the best protection against COVID-19. Although COVID-19 is often mild in children, it can make some children unwell.

Over the last nine years, Healthwatch Central West London (CWL) has delivered the Healthwatch function across Westminster and Kensington & Chelsea. As with most publicly funded contracts, these are put out to tender by the Local Authority on a regular basis, and potential providers are invited to apply.

NHS England use a technical document called The Pharmaceutical Needs Assessment to make decisions about applications to open new pharmacies or to change their locations within Kensington and Chelsea. A public survey has recently been launched to find out what local residents in Kensington & Chelsea think of local pharmacy services.

Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever.