News and reports

Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid services and the residents they serve.

This report gives an overview of our series of visits to the St Charles Mental Health Unit.

This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.

This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.

This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right.

To find out how well the ‘digital first’ strategy is working for all people, we engaged with a range of organisations and groups from across the borough. This report builds on previous work we carried out on digital healthcare in 2020.

We asked local people ‘how is the COVID-19 outbreak affecting you and your loved ones?’ You can read our report here

We have gathered a wealth of feedback on the effects of the pandemic and have used this to help commissioners develop plans for the recovery

How we have made health and care better by listening to residents, patients, & carers

GP practice websites are an important tool to communicate information and signpost patients to correct services - but your feed back reveals that some GP practice websites are difficult to navigate or it is hard to find the right information.