1. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Westminster need to know

  2. Our Enter & View Policy

    Report -

    Our Enter & View Policy

  3. Have your say: Pharmacy First

    Advice and Information -

    Are you or your community affected by the new Pharmacy First scheme? How has it impacted your access to care? Do you have any feedback or concerns about the scheme? We want to hear from you!

  4. Improving access to GP services across North West London

    News -

    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  5. Our Signposting & Advice Service

    Advice and Information -

    If you need help and support accessing local services, or need assistance making a complaint, you can reach out to us

  6. Enter & View Report: Elgin Clinic

    Report -

    We engaged with patients and staff at Elgin Clinic to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  7. Enter & View Report: Doctor Hickey Surgery

    Report -

    We engaged with patients and staff at Doctor Hickey Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  8. Enter & View Report: Grand Union Health Centre

    Report -

    We engaged with patients and staff at Grand Union Health Centre to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  9. GP Access in North West London: Health Inequalities Lecture

    News -

    We recently hosted a discussion, in partnership with the Advocacy Project, to understand how patients would like to access their GP and allow them to share their experiences.

  10. Top tips to get the most out of your GP appointment

    Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment.

  11. Help improve local care as part of the Healthwatch Westminster Advisory Group

    News -

    Could you share your expertise and experience to help ensure Healthwatch Westminster is effective, inclusive, and transparent in its priority setting?

  12. Join the Healthwatch Westminster Advisory Group!

    News -

    Healthwatch Westminster is recruiting new members for its Advisory Group.

  13. Annual Report 2022/23

    Report -

    Our annual report for 2022/2023 is now out!

  14. We are looking for Advisory Board Members!

    News -

    Volunteering opportunities as Advisory Board members are now open at Healthwatch Westminster!

  15. Our Priorities for the Year Ahead

    Blog -

    Our upcoming projects and priorities for 2024

  16. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  17. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  18. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  19. Patient safety concerns - interim escalation process

    Advice and Information -

    After recent meetings allowed Healthwatch to share and reflect on patient safety concerns, we developed an intermin escalation process. Read about it and our longer-term plans here.