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News and reports

A female doctor talking to a woman in a hospital clinic waiting area

How accessible is your healthcare?

New research from Healthwatch England reveals that people who have a sensory impairment or a learning disability continue to face difficulty communicating with services.
12 June 2025
Blog
Healthwatch Westminster and Kensington and Chelsea advisory board and staff members gather together for an away day

Healthwatch Westminster and Healthwatch Kensington & Chelsea’s advisory board away day 2025

In partnership with Healthwatch Kensington & Chelsea, we held an away day on Wednesday 28 May to foster collaboration and celebrate achievements with our staff and advisory board members.
4 June 2025
Blog
Female doctor talking to a male patient.

Inaccurate NHS records are putting patients at risk, says Healthwatch England

Healthwatch England’s latest research has revealed the growing problem of inaccurate NHS patient records — and how these mistakes are affecting people’s care, safety, and trust in the health system.
19 May 2025
Blog
Three women in a hallway filling out a form. Two are clinicians.

NHS 10-Year Plan: what do people want to see?

In October 2024, the Government launched its biggest ever public consultation about the future of the NHS to ensure that people’s experiences and ideas help shape a new 10-Year Health Plan for England.
16 May 2025
Blog
A woman doing an eyesight test

Accessing eye care services: new report findings

In partnership with Healthwatch England and local Healthwatch, we undertook a survey from July to September 2024 to understand people’s experiences of eye care services.
28 April 2025
Blog
A group of patients sitting in the waiting area in a hospital or GP.

Are you a patient at a GP Practice in Westminster? Share your thoughts on GP access

Healthcare Central London are hosting a series of events to listen to your experiences about accessing your GP in Westminster.
4 March 2025
Blog
Patient and doctor talking to eachother

Share your views: planned care in North West London

NHS North West London is carrying out a public consultation to understand how planned care can be improved. Find out how you can get involved.
26 February 2025
Blog
A group of women sitting around a table during a discussion.

Know Your Rights: Do you have questions about accessing health or social care?

Healthwatch Westminster offers confidential advice and signposting to inform residents of their options and how to get the help they need.
24 February 2025
Blog
Doctor Taking Senior Woman's Blood Pressure.

Access to general practice events: what did residents say?

Over 100,000 North West London residents shared their views about GP access in a public survey developed by NHS North West London, local GPs and patient representatives. Learn more about the key findings.
12 February 2025
Blog
A volunteer holding up a small Healthwatch sign that says "It starts with you"

Student Volunteering Week 2025 – Make a difference with us!

Student Volunteering Week is a week-long celebration that is taking place from 10 to 16 February 2025. Find out about the volunteering opportunities available at Healthwatch.
10 February 2025
Blog
A male pharmacist on the phone whilst holding a medicine in his hands.

Help Shape the Future of Pharmacy Services in Westminster

How are you using your local pharmacy? Take 10 minutes to complete this survey and share your thoughts. Your feedback can help shape the future of pharmaceutical services in your area.
5 February 2025
Blog
Senior woman talking with receptionist in waiting room in medical clinic. Two men talking with female doctor in the background.

How can the NHS complaints system be improved?

Healthwatch England’s latest research reveals that several barriers prevent people from making a complaint about their healthcare, despite it being a right in the NHS Constitution.
31 January 2025
Blog

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