1. Annual report 2016/17

    Report -

    The Annual report 2016/17 provides information about the areas we have worked on, the changes we have be involved with and the valuable feedback our residents have provided.

  2. Engagement around Future Health and Care Plans

    Report -

    NHS England have told local NHS organisations across the country to develop plans to support the future health and care needs of their local population. These plans are called
    Sustainability and Transformation Plans.

  3. Half Penny Steps Walk in Service

    Report -

    Half Penny Steps is a GP practice. The Practice is split into two distinct services one for GP/primary care medical services, and the other for the GP walk-in service, which operates
    7 days a week.

  4. Soho Square General Practice Enter & View Visit

    Report -

    This report presents the findings of the Dignity Champions’ ‘Enter and View’ visit to Soho Square General Practice in Soho.

  5. Living with long-term health conditions in Westminster

    Report -

    People told us that there was little support to help them stay well and manage their long-term health conditions. Others reported that
    they were unsure of how to access additional support for people living with long- term health conditions.

  6. Impact Report 2018

    Report -

    Ths report tells you about some of the work that we carried out in 2016 – 2018. It details what people told us about local health and care services and how we used this to talk to commissioners and providers of services to bring about improvements.

  7. St Mary’s Urgent Care Centre Dignity Champion Report

    Report -

    The Dignity Champions observed the medical team providing the service in a kind and compassionate manner and the patients praised their professionalism, they also identified a few areas where the service could improve

  8. Young Healthwatch Report

    Report -

    Young Healthwatch is a network of volunteers aged 14-25 who represent the views of children and young people living, working or studying Westminster. This report details the review of services from a young persons perspective.

  9. Insights from Black Asian and minority communities

    Report -

    This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed.

  10. Annual Report 2019-20

    Report -

    This report details our staff and volunteers’ response to the Covid-19 crisis so far. It is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities.

  11. Your Experience Matters: Responses from Black Asian and minority residents

    Report -

    The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information.

  12. Our Annual Report 2020/21

    Report -

    We have gathered a wealth of feedback on the effects of the pandemic and have used this to help commissioners develop plans for the recovery

  13. Your Experience Matters II - 2021

    Report -

    We asked local people ‘how is the COVID-19 outbreak affecting you and your loved ones?’ You can read our report here

  14. Impact Report 2020-2021

    Report -

    How we have made health and care better by listening to residents, patients, & carers

  15. Audit of GP Websites April 2021

    Report -

    GP practice websites are an important tool to communicate information and signpost patients to correct services - but your feed back reveals that some GP practice websites are difficult to navigate or it is hard to find the right information.

  16. Accessing Healthcare Digitally

    Report -

    To find out how well the ‘digital first’ strategy is working for all people, we engaged with a range of organisations and groups from across the borough. This report builds on previous work we carried out on digital healthcare in 2020.

  17. Complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
    We aim to provide the best possible service, but we do not always get it right.

  18. Overview of recent visits to the St Charles Mental Health Unit

    Report -

    This report gives an overview of our series of visits to the St Charles Mental Health Unit.

  19. Enter & View Report: Amazon Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

  20. Enter & View Report: Danube Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

  21. Enter & View Report: Ganges Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.

  22. Enter & View Report: Thames Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.

  23. We are what we eat: Transforming food aid in Westminster

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid services and the residents they serve.

  24. Lost for Words: translation services in Westminster

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Westminster

  25. Annual Report 2022/23

    Report -

    Our annual report for 2022/2023 is now out!

  26. Best Foot forward: Community perspectives of podiatry services in Westminster

    Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  27. Community perspectives on the impact of the closure of acute mental health services at the Gordon Hospital

    Report -

    Public views on the closure of acute mental health in-patient services at the Gordon Hospital

  28. ‘Don’t presume we are fine just because we look OK’: The mental health needs and experiences of young people (aged 18-25) in Westminster, Kensington & Chelsea

    Report -

    The mental health needs and experiences of young people (aged 18-25) in Westminster, Kensington & Chelsea

  29. Our Enter & View Policy

    Report -

    Our Enter & View Policy

  30. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  31. Quality and Equality in North West London Maternity Services

    Report -

    Sharing the views of 207 women across North West London

  32. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  33. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  34. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  35. Enter & View Report: Elgin Clinic

    Report -

    We engaged with patients and staff at Elgin Clinic to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  36. Enter & View Report: Doctor Hickey Surgery

    Report -

    We engaged with patients and staff at Doctor Hickey Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  37. Enter & View Report: Grand Union Health Centre

    Report -

    We engaged with patients and staff at Grand Union Health Centre to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.