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News and reports

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Complaints process
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right.
29 June 2022
Report
Accessing Healthcare Digitally
To find out how well the ‘digital first’ strategy is working for all people, we engaged with a range of organisations and groups from across the borough. This report builds on previous work we carried out on digital healthcare in 2020.
20 December 2021
Report
Your Experience Matters II - 2021
We asked local people ‘how is the COVID-19 outbreak affecting you and your loved ones?’ You can read our report here
9 August 2021
Report
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Our Annual Report 2020/21
We have gathered a wealth of feedback on the effects of the pandemic and have used this to help commissioners develop plans for the recovery
19 April 2021
Report
Impact Report 2020-2021
How we have made health and care better by listening to residents, patients, & carers
12 April 2021
Report
Man wearing a suit leaning on the side of a building and looking at his phone
Audit of GP Websites April 2021
GP practice websites are an important tool to communicate information and signpost patients to correct services - but your feed back reveals that some GP practice websites are difficult to navigate or it is hard to find the right information.
5 April 2021
Report
Two women and a man looking at a mobile phone
Your Experience Matters: Responses from Black Asian and minority residents
The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information.
24 August 2020
Report
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Young Healthwatch Report
Young Healthwatch is a network of volunteers aged 14-25 who represent the views of children and young people living, working or studying Westminster. This report details the review of services from a young persons perspective.
22 June 2020
Report
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Annual Report 2019-20
This report details our staff and volunteers’ response to the Covid-19 crisis so far. It is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities.
4 May 2020
Report
Two people walking outside A&E
Insights from Black Asian and minority communities
This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed.
21 August 2019
Report
Young boys sitting in a row in a classroom
Half Penny Steps Walk in Service
Half Penny Steps is a GP practice. The Practice is split into two distinct services one for GP/primary care medical services, and the other for the GP walk-in service, which operates
7 days a week.
5 December 2018
Report
Two women outside a hospital near an ambulance
St Mary’s Urgent Care Centre Dignity Champion Report
The Dignity Champions observed the medical team providing the service in a kind and compassionate manner and the patients praised their professionalism, they also identified a few areas where the service could improve
10 August 2018
Report

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